January - December 2021
Route Info
The 1 Train operates from South Ferry in lower Manhattan and 242nd Street Van Cortlandt Park in the Bronx. Operating on the Local track of the IRT 7th Ave line and IRT Broadway Line
Final Grade
Breakdown
70
88
66
80
87
87
Major Incidents
Service Delivered
Additional Platform Time
Additional Train Time
Journey Time Performance
Terminal On-Time Performance
Performance Data
Major Incidents
Major Incidents are incidents that delay 50 or more trains. Such events cause the most disruption to customers.
Score
70
Score Calculation:
-
Start with 100 points
-
Subtract 1 point per person on trackbed/Police/Medical Incident
-
Subtract 2 points for all other incidents
Weight in final Grade: 25
Service Delivered
Service Delivered measures the percentage of scheduled trains that are actually provided during peak hours.
Score
88
Score Calculation:
-
Take average of all percentages
-
Loose 2 point for ever 1% under 100
Weight in final Grade: 25
Max Score:100
Score
66
Score Calculation:
-
Convert time into seconds
-
Take average
-
Subtract from 100
Weight in final Grade: 20
Max Score:100
Score
80
Score Calculation:
-
Convert time into seconds
-
Take average
-
Subtract from 100
Weight in final Grade: 20
Max Score:100
Score
87
Score Calculation:
-
Take average of all percentages
Weight in final Grade: 20
Max Score:100
Score
87
Score Calculation:
-
Take average of all percentages
Weight in final Grade: 10
Max Score:100
Additional Platform Time
Additional Platform time is the estimated average time that customers spend waiting at a station beyond their scheduled wait time
Additional Train Time
Additional Train Time is the estimated average time customers spend onboard a train beyond their scheduled travel time
Customer Journey Time Performance
Customer Journey Time Performance is the estimated percentage of customers’ trips that are completed within 5 minutes of the scheduled time
Terminal On-Time Performance
Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled