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January - December 2021
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Route Info

The 1 Train operates from South Ferry in lower Manhattan and 242nd Street Van Cortlandt Park in the Bronx. Operating on the Local track of the IRT 7th Ave line and IRT Broadway Line

Final Grade
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Breakdown

70

88

66

80

87

87

Major Incidents

Service Delivered

Additional Platform Time 

Additional Train Time 

Journey Time Performance

Terminal On-Time Performance

Performance Data
Major Incidents

Major Incidents are incidents that delay 50 or more trains. Such events cause the most disruption to customers.

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Score

70

Score Calculation:

  1. Start with 100 points

  2. Subtract 1 point per person on trackbed/Police/Medical Incident

  3. Subtract 2 points for all other incidents 

Weight in final Grade: 25

Service Delivered

Service Delivered measures the percentage of scheduled trains that are actually provided during peak hours.

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Score

88

Score Calculation:

  1. Take average of all percentages

  2. Loose 2 point for ever 1% under 100

Weight in final Grade: 25

Max Score:100

Score

66

Score Calculation:

  1. Convert time into seconds

  2. Take average

  3. Subtract from 100

Weight in final Grade: 20

Max Score:100

Score

80

Score Calculation:

  1. Convert time into seconds

  2. Take average

  3. Subtract from 100

Weight in final Grade: 20

Max Score:100

Score

87

Score Calculation:

  1. Take average of all percentages

Weight in final Grade: 20

Max Score:100

Score

87

Score Calculation:

  1. Take average of all percentages

Weight in final Grade: 10

Max Score:100

Additional Platform Time 

Additional Platform time is the estimated average time that customers spend waiting at a station beyond their scheduled wait time

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Additional Train Time 

Additional Train Time is the estimated average time customers spend onboard a train beyond their scheduled travel time

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Customer Journey Time Performance

Customer Journey Time Performance is the estimated percentage of customers’ trips that are completed within 5 minutes of the scheduled time

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Terminal On-Time Performance

Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled

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