January - December 2021
Route Info
Final Grade
Breakdown
Major Incidents
Service Delivered
Additional Platform Time
Additional Train Time
Journey Time Performance
Terminal On-Time Performance
Performance Data
Major Incidents
Major Incidents are incidents that delay 50 or more trains. Such events cause the most disruption to customers.
Score
Score Calculation:
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Start with 100 points
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Subtract 1 point per person on trackbed/Police/Medical Incident
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Subtract 2 points for all other incidents
Weight in final Grade: 25
Service Delivered
Service Delivered measures the percentage of scheduled trains that are actually provided during peak hours.
Score
Score Calculation:
-
Take average of all percentages
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Loose 2 point for ever 1% under 100
Weight in final Grade: 25
Max Score:100
Score
Score Calculation:
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Convert time into seconds
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Take average
-
Subtract from 100
Weight in final Grade: 20
Max Score:100
Score
Score Calculation:
-
Convert time into seconds
-
Take average
-
Subtract from 100
Weight in final Grade: 20
Max Score:100
Score
Score Calculation:
-
Take average of all percentages
Weight in final Grade: 20
Max Score:100
Score
Score Calculation:
-
Take average of all percentages
Weight in final Grade: 10
Max Score:100
Additional Platform Time
Additional Platform time is the estimated average time that customers spend waiting at a station beyond their scheduled wait time
Additional Train Time
Additional Train Time is the estimated average time customers spend onboard a train beyond their scheduled travel time
Customer Journey Time Performance
Customer Journey Time Performance is the estimated percentage of customers’ trips that are completed within 5 minutes of the scheduled time
Terminal On-Time Performance
Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled