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January - December 2021
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Route Info

Final Grade
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Breakdown

Major Incidents

Service Delivered

Additional Platform Time 

Additional Train Time 

Journey Time Performance

Terminal On-Time Performance

Performance Data
Major Incidents

Major Incidents are incidents that delay 50 or more trains. Such events cause the most disruption to customers.

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Score

Score Calculation:

  1. Start with 100 points

  2. Subtract 1 point per person on trackbed/Police/Medical Incident

  3. Subtract 2 points for all other incidents 

Weight in final Grade: 25

Service Delivered

Service Delivered measures the percentage of scheduled trains that are actually provided during peak hours.

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Score

Score Calculation:

  1. Take average of all percentages

  2. Loose 2 point for ever 1% under 100

Weight in final Grade: 25

Max Score:100

Score

Score Calculation:

  1. Convert time into seconds

  2. Take average

  3. Subtract from 100

Weight in final Grade: 20

Max Score:100

Score

Score Calculation:

  1. Convert time into seconds

  2. Take average

  3. Subtract from 100

Weight in final Grade: 20

Max Score:100

Score

Score Calculation:

  1. Take average of all percentages

Weight in final Grade: 20

Max Score:100

Score

Score Calculation:

  1. Take average of all percentages

Weight in final Grade: 10

Max Score:100

Additional Platform Time 

Additional Platform time is the estimated average time that customers spend waiting at a station beyond their scheduled wait time

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Additional Train Time 

Additional Train Time is the estimated average time customers spend onboard a train beyond their scheduled travel time

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Customer Journey Time Performance

Customer Journey Time Performance is the estimated percentage of customers’ trips that are completed within 5 minutes of the scheduled time

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Terminal On-Time Performance

Terminal On-Time Performance measures the percentage of trains arriving at their destination terminals as scheduled

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